Terms & Conditions

These Terms & Conditions ("Terms") govern the access to and use of Flyng Air SG ("Portal," "Platform," "we," "us," or "our") by commercial airlines, MRO operators, aircraft owners, repair stations, and corporate purchasing representatives ("Customer," "Buyer," "User," or "you").

By registering an account, browsing certified aircraft inventory, submitting Requests for Quotation (RFQs), accepting quotations, or placing orders through our platform, you agree to be bound by these Terms and all incorporated regulatory guidelines.

To utilize our procurement portal, Users must register a verified business account representing a legal corporate entity. You agree to:

• Provide accurate corporate identity details, company registration numbers, tax IDs, and facility addresses.
• Ensure that only authorized corporate purchasing agents utilize your registered account credentials.
• Maintain strict confidentiality of user account passwords and notify us immediately of any unauthorized account activity.

All aircraft parts listed on our portal are cataloged with OEM part numbers, National Stock Numbers (NSN), and industry-standard condition codes:

• FN (Factory New): Unused components directly from authorized Original Equipment Manufacturers (OEM).
• NS (New Surplus): Unused parts originating from airline or MRO overstock inventory with full trace.
• OH (Overhauled): Components restored to airworthy standards by FAA/EASA certified Part 145 repair facilities.
• SV (Serviceable): Fully inspected and certified flight-ready components accompanied by dual-release forms.

Submitting a Request for Quotation (RFQ) via our cart or part catalog does not constitute a binding purchase order. Our sales team reviews all RFQs for stock availability, certification verification, and current pricing.

Formal quotations issued by our sales desk remain valid for 14 calendar days from issuance unless specified otherwise (e.g. AOG priority quotes subject to prior sale). We reserve the right to correct pricing errors resulting from typographical or ERP data transmission anomalies.

A binding contract is formed when the Customer reviews and electronically accepts an issued quotation or transmits a formal Purchase Order (PO) referencing our quote number.

Once an order is confirmed, our warehouse team initiates part pull, quality assurance documentation, packing, and dispatch preparation. Order cancellations after confirmation are subject to a standard 15% restocking fee for non-AOG items.

We guarantee that every part dispatched through Flyng Air SG complies with international civil aviation authority standards:

• All parts include official airworthiness documentation: FAA Form 8130-3, EASA Form 1, or OEM Certificate of Conformity (C of C).
• Complete 100% trace documentation back to regulated air carriers, OEM manufacturers, or Part 145 MRO facilities.
• Adherence to ATA Spec 106 packaging and ESD (Electrostatic Discharge) handling standards for avionics.

Requests designated as AOG Emergency are assigned highest fulfillment priority. Our 24/7 AOG desk coordinates immediate warehouse pulling, hand-carry courier routing, or Next Flight Out (NFO) air charter dispatch.

AOG orders carry specialized handling fees as detailed in your quotation and cannot be canceled once physical dispatch has commenced.

Unless negotiated otherwise under specific contract terms, shipments are made Ex-Works (EXW) or FOB Origin from our logistics facilities.

Risk of loss transfers to the Buyer upon delivery of consignment to the designated freight carrier (e.g., DHL Aviation, FedEx Express, or customer-account carrier). Buyers are responsible for customs duties, import tariffs, and local taxes.

Buyers must inspect all delivered shipments within 10 business days of receipt. Any claims regarding transit damage, part discrepancies, or missing certification documentation must be submitted in writing within this period.

Returns require a Return Material Authorization (RMA) issued by our quality department. Returned parts must remain in original protective packaging with anti-tamper seals intact. Shelf-life items (e.g., O-rings, sealants, chemical compounds) are non-returnable once opened.

Flyng Air SG passes through all applicable OEM manufacturer warranties or MRO overhaul warranties to the Customer. Except as explicitly stated, the portal disclaims all implied warranties of merchantability or fitness for a particular flight purpose.

In no event shall Flyng Air SG be liable for indirect, incidental, consequential, or flight-cancellation damages, grounded aircraft loss of revenue, or third-party penalties exceeding the invoice purchase price of the specific part.

Aircraft parts distributed by our portal are subject to international export control regulations, including Export Administration Regulations (EAR), International Traffic in Arms Regulations (ITAR), and OFAC sanctions.

The Buyer certifies that purchased components will not be re-exported, transferred, or diverted to sanctioned countries, prohibited entities, or unauthorized military end-users in violation of international trade laws.

All software, catalog databases, inventory pricing models, trade names, graphics, and interface code on Flyng Air SG are the exclusive intellectual property of Flyng Air SG and its licensors.

We reserve the right to suspend or terminate portal access for any Customer account found in breach of these Terms, non-payment of invoices beyond credit terms, or submission of fraudulent registration data.

These Terms shall be governed by and construed in accordance with international commercial trade laws. Any disputes arising from orders or portal transactions shall be submitted to binding commercial arbitration under aerospace dispute resolution rules.

If you have any questions or legal inquiries regarding these Terms & Conditions, please contact our Legal & Commercial Compliance Directorate: