Privacy Policy

Welcome to Flyng Air SG ("we," "our," or "us"). We are committed to protecting the privacy, confidentiality, and security of all commercial entities, corporate clients, procurement officers, MRO facilities, and individual users who access our global aviation parts distribution platform.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you register for an account, search our inventory, submit Requests for Quotations (RFQs), accept commercial quotes, place orders, receive invoices, and make payments through our external payment processing partners.

To facilitate business-to-business (B2B) aerospace procurement, we collect personal and business information necessary to authenticate corporate accounts, verify aircraft part requests, issue official quotations, fulfill orders, and maintain regulatory compliance.

The types of information we collect include:

• Account Credentials: Full name, business email address, account password, company name, job title, and phone number.
• Corporate Business Data: Tax identification numbers, corporate registration details, billing address, facility locations, and FAA/EASA certified buyer credentials.
• Procurement Requests: Part numbers, NSN codes, quantity requirements, condition specifications (FN, NS, OH, SV), and AOG priority designations.
• Financial Transaction Records: Invoices, quotation acceptances, purchase orders, credit term details, and payment confirmation statuses.

When you register an account on our portal, we collect essential corporate identity information. This includes your name, official company email, contact phone number, company name, address, and password.

We use this information to create and authenticate your account, maintain secure session state, grant access to contract pricing tiers, and communicate regarding active orders and RFQs. You are responsible for maintaining the confidentiality of your login credentials.

While you browse our certified aircraft inventory, we collect technical search and browsing telemetry. This includes part number queries, aircraft category filters applied (e.g., Airframe, Avionics, Engine, Hydraulics), page views, IP address, browser type, and timestamp data.

This data is analyzed in an aggregated format to optimize inventory availability, improve search relevance, monitor platform security, and ensure seamless portal performance.

Our core portal workflow involves part selection, quotation generation, and order confirmation:

1. Cart Items: Products and part numbers added to your procurement cart during a session.
2. Request for Quotation (RFQ): Specific part details, requested quantities, required certification docs (FAA Form 8130-3 / EASA Form 1), and delivery target dates submitted to our sales team.
3. Quotation Management: Formal pricing quotes issued by our sales team, customer review logs, and quotation acceptance timestamps.
4. Order Fulfillment: Confirmed purchase orders, part serial numbers, packing slips, shipping origin, and freight carrier tracking details.

Because aviation distribution is heavily regulated, we maintain comprehensive commercial records for every client. This includes verified shipping addresses, airport hangar delivery points, customs clearance contacts, and quality assurance officer contact details.

This information guarantees compliance with international aerospace trade regulations and ensures that flight-critical components reach authorized facilities without delay.

Once an order is prepared for delivery, our portal generates a commercial invoice detailing line items, unit pricing, taxes, freight charges, and payment terms (e.g., Net 30 or prepaid).

We maintain invoice history, billing records, and payment status flags (Unpaid, Paid, Processing) in our secure ERP records for legal, tax, and accounting compliance.

We use your information strictly for legitimate commercial and operational purposes, including:

• Processing, reviewing, and responding to Requests for Quotations (RFQs).
• Generating commercial quotes, invoices, and order confirmations.
• Coordinating AOG (Aircraft On Ground) priority freight dispatch and tracking.
• Issuing FAA Form 8130-3 / EASA Form 1 certificates linked to your corporate account.
• Providing 24/7 technical customer support and contract management.
• Complying with aviation authority audits, export control regulations, and legal obligations.

We do not sell, rent, or trade customer data to third-party advertisers. We share information only with trusted partners necessary to complete your order workflow:

• Logistics & Courier Carriers: Express freight handlers (e.g., DHL Aviation, FedEx Express, specialized air charter operators) to deliver physical parts.
• External Payment Gateways: Payment processors to confirm invoice settlements.
• Regulatory Bodies: Aviation authorities (FAA, EASA, CAAS) or customs agencies when required for export control and mandatory trace compliance.

We enforce multi-layered technical and organizational safeguards to protect your business data against unauthorized access, loss, or alteration:

• 256-bit SSL/TLS end-to-end encryption for all web data transmissions.
• Isolated database architecture with strict role-based access controls.
• Continuous vulnerability monitoring and automated Web Application Firewalls (WAF).

We retain user account data, RFQ logs, order documentation, and certification records for as long as your account remains active or as required by global aviation regulations (typically a minimum of 7 to 10 years for part trace documentation and tax audits).

Our portal uses essential session cookies and analytical cookies to remember your login state, preserve items in your procurement cart, and analyze aggregate site usage. You can manage cookie preferences via your web browser settings.

Our platform may contain links or integrated APIs for third-party courier tracking engines or payment processors. Third-party services operate under their own independent privacy policies, and we encourage you to review their terms.

Depending on your operational jurisdiction, you hold specific data privacy rights, including the right to request access to your personal data, request correction of inaccurate corporate records, or request account deletion (subject to mandatory aerospace record retention requirements).

Flyng Air SG is an enterprise business-to-business (B2B) commercial platform intended exclusively for commercial entities and individuals aged 18 and older. We do not knowingly collect information from minors.

We reserve the right to update this Privacy Policy to reflect operational, technological, or regulatory changes. Any updates will be posted on this page with a revised "Effective Date."

If you have any questions, inquiries, or privacy requests regarding this Privacy Policy, please contact our Data Protection & Legal Compliance Desk: